Brute Force Dilemma

I’m struggling a bit right now. I know one of my teams is underperforming and the main reason is because we have processes with a lot of friction. The team’s productivity is mostly based on brute force and effort, and that’s wrong.

However, we’re going into our high season, where my concern is that making anything better will surely lead to even worse times in the short term, and now’s not the time for that. I really don’t know for sure what’s the right way forward.

I am focusing on reducing friction and increasing context wherever possible. I’m betting that the net effect of the pain of the changing process will surely bring benefits in the very short term.

This is a case where making the right decision and making any decision right are not the same.